Water utilities · Product story

WUMIS

A controlled new-line process from customer request to active metered service.

WUMIS connects the commercial, GIS, technical-service and field activities required to provide a new water connection. Each handoff preserves the customer request, network context, estimate, payment state, assigned work and installed asset.

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New lineA customer-to-field workflow that turns an approved connection request into a tested, mapped and billable service.Explore installations on the map ↗

End-to-end workflow

The new service connection process.

The workflow keeps commercial approval and physical network work aligned. Utilities can adapt responsibility and approval levels while preserving a common operational record from application to activation.

  1. 01

    Application

    Register the applicant, service location, requested use and the documents needed for a new connection.

  2. 02

    Survey & feasibility

    Inspect the site, locate the nearest viable main, define the route and confirm technical feasibility.

  3. 03

    Estimate & approval

    Prepare the materials and labor estimate, route it for approval, and communicate the assessed charge.

  4. 04

    Payment & work order

    Confirm payment or authorization, create the technical work order and schedule the responsible crew.

  5. 05

    Line & meter installation

    Install the service pipe, fittings, meter assembly and customer connection against the approved design.

  6. 06

    Test & activate

    Test the connection, capture the installed assets and meter, close the work order and activate service.

01 · Request

Start with one complete customer application.

The process begins with an identifiable applicant, a service location and a declared connection need. Required documents and contact details are associated with the request, giving commercial and technical teams one case to follow instead of separate paper trails.

Primary responsibility
Customer-service officer and applicant.
Process output
A traceable new-connection application ready for technical review.
WUMIS technical service demonstration screen
Product interfaceWUMIS demonstration interface using fictional customer and work records.Open full size ↗
02 · Feasibility

Survey the site against the real network.

A technical survey confirms whether service is possible and how it should be provided. The team identifies the supplying main, measures the proposed route, records surface and access conditions and determines the materials needed. Map context connects the request to existing utility assets before excavation begins.

Primary responsibility
Surveyor, GIS or network officer and technical-service reviewer.
Process output
A surveyed service route, feasibility decision and preliminary bill of quantities.
WUMIS asset map demonstration interface
Product interfaceWUMIS asset-map demonstration interface with synthetic network records.Open full size ↗
03 · Authorization

Estimate, approve and authorize the work.

Survey results become an itemized estimate covering the service pipe, fittings, meter, labor and applicable charges. The utility applies its approval rules, communicates the amount and records payment or another authorized release condition before creating field work.

Primary responsibility
Technical estimator, approving officer, cashier or commercial-service team.
Process output
An approved and financially authorized connection request.
WUMIS work-order demonstration screen
Product interfaceWUMIS demonstration interface illustrating a controlled technical-service record; fictional data.Open full size ↗
04 · Dispatch

Turn approval into an accountable work order.

The authorized request is converted into a technical work order with location, scope, planned materials, priority and assigned team. Scheduling makes the next action visible, while the shared record gives field staff the context they need before traveling to the site.

Primary responsibility
Technical-service dispatcher, storekeeper and assigned field crew.
Process output
A scheduled work order with responsible crew and planned materials.
WUMIS field-service work-order demonstration screen
Product interfaceWUMIS field-service demonstration interface using fictional records.Open full size ↗
05 · Installation

Install the service line and meter.

The field crew installs the approved service route, connection fittings, customer isolation point and meter assembly. Actual materials, field observations and changes from the surveyed plan are recorded against the work order so the commercial account and physical installation remain aligned.

Primary responsibility
Utility pipefitters, meter technician and field supervisor.
Process output
A physically completed service connection with recorded meter and installed assets.
Ethiopian utility crew installing a new water service pipe and meter
Field installation connects the approved work order to the physical service line and meter.
WUMIS technical field-work demonstration screen
Product interfaceWUMIS technical-service demonstration interface using fictional records.Open full size ↗
06 · Activation

Test, map and activate the service.

Before closure, the crew checks the connection for leakage and confirms the meter and service details. The installed location and asset information are captured, the work order is completed and the customer account is moved into active service and the appropriate billing cycle.

Primary responsibility
Field supervisor, asset or GIS officer and commercial-service officer.
Process output
A tested connection, closed work order, mapped assets and an active metered customer service.
WUMIS asset map used to illustrate recording an installed service
Product interfaceWUMIS asset-map demonstration interface with synthetic records.Open full size ↗